Refund policy
60 Day Money Back Guarantee
We stand behind Tovera. If you are not happy with your order, email help@trytovera.com within 60 days of your delivery date and we will refund you.
You do not need to return an unopened product to qualify. Use it. If it is not for you, tell us inside 60 days and we will refund the purchase price.
What is covered
The purchase price of the products you bought. Original shipping charges are not refundable, unless the refund is because we made a mistake or unless the law requires it.
The 60 days runs from delivery
The window starts on the date your order is confirmed delivered, not the date you placed it. You can find your delivery date in your shipping confirmation email. Requests made more than 60 days after delivery are outside the guarantee, unless the law requires otherwise.
How to claim
Email help@trytovera.com with your order number. That is the whole process. No form, no phone call.
We may ask whether you want us to arrange a return. In most cases we will not ask you to send anything back.
Refunds are issued to your original payment method and usually appear within 5 to 10 business days, depending on your bank.
Where we may decline
We may decline a refund where there is evidence of fraud, reseller activity, repeated claims across multiple orders, or clear misuse of this guarantee. One guarantee claim per customer per product.
Damaged or wrong items
If your order arrives damaged, or you received the wrong thing, email help@trytovera.com within 7 days of delivery with a photo. We will replace it or refund it, and you will not be asked to return anything. This is separate from the 60 day guarantee and the 60 day limit does not apply to it.
Cancelling an order before it ships
Email help@trytovera.com within 24 hours of ordering and we will cancel it if it has not entered processing. After that we may not be able to stop it, in which case the 60 day guarantee covers you once it arrives.
Subscriptions
If you chose a subscription, it renews automatically at the price and frequency shown to you at checkout and in your confirmation email. It continues until you pause or cancel it.
Your first subscription order is covered by the 60 day guarantee on the same terms as any other order.
You can pause or cancel at any time in your account, or by emailing help@trytovera.com. To avoid a renewal charge you need to do that before your next billing date. We email you before every charge.
If you contact us before your billing date but we do not process it in time, send us the timestamp and we will put it right.
Renewal orders placed after your first 60 days are not covered by the guarantee, unless the law requires otherwise or the problem is our error. Damaged or incorrect renewal orders are always covered under the damaged or wrong items section above.
Changes
We may update this policy. The version in force is the one published here on the date you ordered.
Contact
help@trytovera.com